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Tenant Information


What to do when there is a maintenance issue?

All maintenance is to be recorded in writing to Moncrieff Realty.  Please email your Property Manager direct or come into the office to fill out a maintenance request form.

Once we have the owner's permission to do the necessary repair, a contractor will contact you to organise a suitable time.  

However, should your maintenance be urgent please call us immediately on 9330 1644.

Please also take the time to read the "Avoid unnecessary callout and charges" to see if your repairs can be fixed without a trades person being sent.

Who do I call if it is after hours?

Please contact your Property Manager should your maintenance be of an urgent matter after hours.  You can call our office phone number (08) 9330 1644 for your Property Managers information or call our Department Manager Lisa Moncrieff on 0408 903 085 and leave a message.

Examples of Urgent Repairs are:

  • A burst water service
  • A broken hot water service
  • A Sewerage blockage
  • A serious roof leak
  • A gas leak
  • An electrical fault likely to cause damage to property or to endanger human life
  • Flooding
  • A fault in a lift in the rented premises
  • Substantial damage caused by flooding, storm or fire
  • A broken refrigerator or washing machine where these are included in the tenancy

Avoid unnecessary call outs and charges

Should you find yourself with one of the following maintenance issues please check through these checklists to see if the problem can be rectified without a trades person

No Power

  • Have you contacted your power company?  There may be a fault in the neighbourhood.  To find the phone numbers of the power companies please see under community and useful links on our Website.
  • Have you checked with your neighbour?  If it is a block of units/apartments then the Body Corporate needs to be notified to action this.
  • Have you checked the fuse box?  There may have been an overload and the safety switch needs to be reset or new fuse wire maybe needed for the older fuses.
  • Have you checked that one of your appliances is not faulty?  Please unplug all appliances in the house and reset the safety switches in the fuse box.  One by one turn on your appliances until it trips again then you know what appliance is causing the fault.

No Hot Water

Firstly you need to check to see if it is Gas or Electric

Gas Hot Water System
Have you checked to see if your pilot light has gone out?                           

  • Most units can be easily re-lit.
    Is the gas turned on at the mains?
    If you have gas bottle supply, are the cylinders empty?

Electric Hot Water System

  • Have you checked that the hot water switch is turned on?
  • Have you checked the fuse in the meter box?

Automatic Garage Door is not working

  • Have you checked to see if the batteries have gone flat?
  • Have you checked that there is power to the automatic door?
  • Have you checked that the lever inside the garage hasn't been set to manual?

Burst Water Pipe

  • Turn the water off at the mains immediately then contact the Water Corporation 13 13 75 and your Property Manager.  A plumber may need to be notified also to which you can find our recommend plumbers details in your pack provided to you when you moved in. 

Power Lines have fallen down

  • Please call Western Power 13 13 51 immediately and do not touch it.

What if there is a break in/damage glass?

Please notify the Police and report the break in.  The Police will provide you with a Police Report Number, please keep this in a safe place as your Property Manager will need a record of this.

Please notify your Property Manager immediately of the incident and any damage.

Should you need a glazier please contact  Prompt Glass on 0405 291 444 or GT Glass on 08 9331 1499.

Please be aware, should you organise any repairs without obtaining a Police Report Number, the cost of the repairs will be invoiced to you.  Should the damage be of an act attributable to yourself, the cost of the invoice will be charged to you.

Preferred Contractors

Plumbing & Gas 

Trelevens Plumbing & Gas - Craig - 0400 363 632 - trelevensplumbing@hotmail.com

Electrician

Eagle Electrical - Glen - 0403 309 979 - gt@fielders.net 

Response Fire & Electrical Services - Greg/Emma - 0438 946 094 - info@rfes.com.au 

Locksmith

Elite Lock Service - 1300 139 511 - elitelock@ozemail.com.au

Glazier

O'Brien Glass - 9248 7342 or 1800 633 721 - monika_byleveld@obrienglass.com.au

GT Glass - 9331 1499 - admin@gtglass.net.au

Handyman

Mal's Home Improvements - Mal - 0439 927 519 - mnsullivan@optusnet.com.au

Carpet Cleaning

BRW - Brett - 0449 504 265 - brett@brwcarpetsolutions.com

Euro System Carpet Cleaning - Peter - 0417 926 940 - eleypete@hotmail.com

Pepe's Cleaning Service - Frank - 0414 429 976

Cleaning

Redfox - Ederlyn - 0434 545 463 - info@rfclean.com.au

Housework Hero's - 9433 4525 - wa@houseworkheroes.com.au

Gardening

Star Gardens - 9354 7581 - admin@stargardens.com.au

Gardening on the Edge - 0422 939 404 - info@gardeningedge.com.au

Pool

Poolwerx - Steve & Brett - 9337 2215 - applecross@poolwerx.com.au

Pest Control

Express Pest Control - 0438 446 553 - andrewburkhill@westnet.com.au

Absolute Pest Control - James - 0405 632 391 - jcurryhousemaster@hotmail.com

Breaking your Lease

If you have signed a Fixed Term Lease then you are legally bound by the contract.  You are able to request to break your lease by contacting our office and arranging an appointment to see your Property Manager.  

Your Property Manager will arrange for you to fill out a break lease form and then permission will be asked from the owner.

The break lease form will provide details of your obligations to break your lease such as:

  • Paying rent until a new tenant moves into the property
  • Reimbursing the owner for any associated costs
  • Maintaining the premises until a new tenant moves into the property

How do I pay rent?

It is so important that your rent is always paid on time to avoid receiving either a breach or termination notice for non-payment of rent.  As per the Residential Tenancies Act, we are able to send notices when rent is one day late!

If you wish to BPAY your rent, our BPay code is 16022

Alternatively you can carry out a direct deposit into our REBA Trust Account via your Internet/phone banking or heading into any National Bank.

Sue Moncrieff Pty Ltd REBA Rentals Trust Account 

BSB: 086 217

ACC: 676 508 584

REF: (Code Number Provided)

What if I have lost my reference code?

No problem, just give Reception a call on 9330 1644 and our friendly receptionist will happily reissue you with your code.  Alternatively if the office is closed, please ensure that you put your street address and surname as the reference.

Do I need to keep my receipts from the Bank?

It is very important that you hold onto your deposit slips from the bank as this is your receipt.

Every now and then, a deposit will arrive into our Trust Account and the reference number is missing, without this reference number we are unable to identify who the funds belong to, this is why you need to keep your receipt.

Without your receipt we are not able to receipt the funds to your tenant card.

Am I allowed to erect an inflatable swimming pool?

Not without written consent from your Property Manager. 

There are current Act's and Regulations that applies to all swimming or spa pools on residential land and requires that a barrier enclose such pools to limit the opportunity for unsupervised access to the swimming or spa pool by young children.

If your structure contains water to a depth of 300mm or more and is meant for swimming, waddling, bathing or like activities that the public does not have access to, then the structure is required to have a barrier installed.  A portable waddling pool that is capable of being filled with water to a depth of no more than 300mm does not need to a barrier.

Due to the Legislation, this is why  inflatable swimming pools or similar cannot be installed without consent first.

Water Consumption Accounts

The Water Corporation have announced that from the 1st July 2013 the Water Corp will be sending combined water use and service charge bills every two months.  This means that you will receive more frequent bills with costs that are spread throughout the year.  It also means that we can track the water use every two months and detect leaks earlier.